The following tips are intended to provide a general outline as to what to do in an emergency. CoServ also recommends dialing "911" for emergencies or "0" for an operator who can help you if you don't know the phone number to the police or fire department.

• If someone receives a shock from an electrical appliance like a toaster or a power tool like a drill, DO NOT TOUCH THE PERSON! You could get shocked too! Unplug the appliance or turn off the power at the main switch box. Once the power source has been turned off keep the person warm and lying down until help arrives.
• If someone receives a shock from a fallen power line, DO NOT TOUCH THE PERSON OR REMOVE THE POWER LINE! Call emergency services and the power company right away.

Electrical Fire:

Electricity is hot and can cause fires. A light bulb that is hot can get too close to something flammable and set it on fire. Insulation on an overloaded cord can melt, exposing live wires. These wires can spark and cause a fire.

• Leave the area and get help. Call the fire department immediately. NEVER PUT WATER ON AN ELECTRICAL FIRE - it can make it worse. Make sure you have a chemical fire extinguisher on each floor of your home, know where it is and how to use it safely.
• Always plan an emergency escape route from your home. Make a line drawing of all the rooms in your house and map out an escape route with your whole family. Make sure everyone knows where to go. You can practice your escape plan with your family just like children practice fire drills at school. Make sure you all agree on a meeting place after your escape, like at a neighbor's house or certain place in your yard. That way you will know everyone got out safely.

Gas Leaks:

Natural gas is odorless and colorless. When natural gas is processed an unpleasant odor similar to that of rotten eggs is added for safety. If you notice an odor of natural gas like that of rotten eggs:

• Open the windows and doors to ventilate your apartment or home.
• Leave the area and call the fire department and your gas provider.
• Do not turn on or off any lights or electrical appliances as this could spark a fire.
• If the odor is very strong, do not use your telephone - leave immediately and call the fire department and your gas provider from another phone outside your house.

Dial "911" for emergencies or "0" for an operator who can help you if you don't know the phone number to the police or fire department.